063 551 2247 info@lgmpolicies.co.za Mon - Fri 8:00 - 17:00
FSCA Registered

Submit a Claim

We pay valid funeral claims within 24-48 hrs. Our compassionate claims team is here to guide you through every step.

24-48hrs
Claim Payout
98%
Claims Paid
Online
Easy Submission
Compassionate
Dedicated Team
How to Claim

Simple, Compassionate Claims Process

We understand this is one of the most difficult times for any family. Our claims process is designed to be as simple and fast as possible, so you receive your payout without unnecessary delays.

1
Notify LGM

Contact our claims team within 30 days of the death. Call 063 551 2247, email claims@lgmpolicies.co.za, or submit via WhatsApp. Have your policy number ready.

2
Gather Documents

We will send you a document checklist. Typically: certified death certificate, ID of deceased, ID of main member, and your policy number. Additional documents may apply.

3
Submit Documents

Submit documents via our online portal, email, or visit our offices. Our claims team verifies documents and may contact you for any clarifications.

4
Claim Assessed

Once all valid documents are received, our claims assessors verify and approve the claim. Fraud prevention checks are completed during this stage.

5
Payout Made

Payment is made to the nominated beneficiary account within 24-48 hrs of claim approval. You receive an SMS confirmation once payment is processed.

Required Documents

Please have the following documents ready when submitting your claim:

Original or certified copy of the Death Certificate
Certified ID copy of the deceased
Certified ID copy of the main policy member
Your LGM policy document or policy number
Bank account details (ABSA, FNB, Nedbank, Standard Bank, etc.)
Proof of relationship to deceased (if not main member)

FSCA Rule: Funeral claims must be processed and paid within 24-48 hrs of receiving all required valid documentation.

Claims Contact Details
063 551 2247 (Claims Line) claims@lgmpolicies.co.za WhatsApp Claims: 063 551 2247

Online Claim Notification

Use this form to notify LGM of a death and start the claims process. Our team will contact you within 2 hours.

Claims FAQ

Common Claims Questions

Once all required documents have been submitted and verified, LGM processes valid funeral claims within 24 to 48 hours. Payment is made directly to the nominated bank account of the main member or beneficiary.

The main member, their nominated beneficiary, or a close family member may submit a claim. All claimants must provide proof of identity and their relationship to the deceased.

Contact our claims team immediately at claims@lgmfuneral.co.za or call 063 551 2247. We will advise you on acceptable alternative documents. Partial documentation may cause delays, but we will work with you to resolve the matter as quickly as possible.

A claim may be declined if: the death occurred during the waiting period and was not accidental; the policy was lapsed due to non-payment at the time of death; or fraudulent documentation was submitted. All declined claims are communicated in writing with reasons.

Yes. Accidental death is covered from the first day your policy is activated, with no waiting period. Natural death is subject to the standard 6-month waiting period from the policy start date.